All Things NPS

All things NPS Author: Rachel MackHow are you measuring your customer service experience?It goes without saying that every business cares about their customer service experience, but how do you know what you're providing to your customers is the quality you are looking for? Our goal at SSE is to provide a WOW experience for both clients…
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3 Reasons to Consider a Contract Role

3 Reasons to Consider a Contract Role Author: Katie ForshaCalling all new grads! With school coming to a close and summer approaching, now is the time to evaluate your options as you enter the workforce. While we know there are lots of career paths you can take, we want to let you in on a…
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SSE Explained: GWC

SSE Explained: GWC Author: Blake BabcockHey, it’s me again…talking EOS.  Yeah, I’m obsessed…because it works.An essential component of EOS is “GWC” as it relates to individuals in their seat (aka their role within the organization).  Whether you’re running on EOS or not, this simple tool can help provide clarity to the employee and their manager.GWC…
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May Event Roundup

May 2022 Event Roundup Author: Katie Forsha Upcoming Events in NE OhioWith the weather warming up and summer around the corner, we are excited to share with you these awesome events in Northeast Ohio! Engage! Cleveland5/3: Takeover Tuesday: Band Together CLE with Jenika Gonzales6/18: 9th Annual Young Professionals Week7/19: CLEducation: Better Together - Collaborative Problem Solving Cleveland SHRM5/3: 2022 NOHRC…
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