What’s NPS?
What’s NPS all about? Well for starters, NPS stands for Net Promoter Score aka our way of gathering feedback.
NPS is a great universal way to calculate client satisfaction in asking one simple question – How likely are you to recommend our services to a colleague/family/friend. Zero being not likely to recommend and 10 being likely to recommend. Once scores are compiled, you utilize the formula below for your score (% Promoters – % Detractors).

What does that mean for us?
Well, we sent out this survey to see where we landed in the world of staffing. According to ClearlyRated, the staffing industry standard for 2021 reporting was an average of 8.13.
Our Average rating was a 9.3/10.
Therefore, we have an NPS score of 78 which places us in the Excellent category. (See below for explanation of scores).
