Monthly Archives: July 2022

Author: Blake Babcock SSE Proven Process As part of our EOS journey we have developed a proven process.  What is a proven process? “A proven process is the proven way you provide your service or product to your customers. You do it every time and it produces the same result.” More on the EOS Proven…

Author: Blake Babcock Net Promoter® Score (NPS) Explained   What is an NPS Score? “Net Promoter® Score (NPS) is a client satisfaction and service quality metric based on a single survey question that asks staffing clients how likely they are to recommend your firm to a friend or colleague. Clients respond using a numeric scale of 0-10,…